• Florida Consumer Law Attorney
  • Florida Consumer Law Attorney
  • Florida Consumer Law Attorney
  • Florida Consumer Law Attorney

PROHIBITED PRACTICES

If you use credit cards, owe money on a personal loan, owe money to a homeowners association or are paying on a home mortgage, you are a "debtor." If you fall behind in repaying your creditors, or an error is made on your accounts, you may be contacted by a "debt collector."

You should know that in either situation, the Fair Debt Collection Practices Act requires that debt collectors treat you fairly and prohibits certain methods of debt collection.

WHAT DEBTS ARE COVERED?

Personal, family, and household debts are covered under the Act. This includes money owed for the purchase of an automobile, for medical care, or for charge accounts.

WHO IS A DEBT COLLECTOR?

A debt collector is any person who regularly collects debts owed to others. This includes attorneys who collect debts on a regular basis.

HOW MAY A DEBT COLLECTOR CONTACT YOU?

A debt collector may contact you in person, by mail, telephone, telegram, or fax. However, a debt collector may not contact you at inconvenient times or places, such as before 8 a.m. or after 9 p.m., unless you agree. A debt collector may not contact you at work if the collector knows that your employer disapproves of such contacts.

VALIDATING THE DEBT

>Within five days after contacting you about paying a debt, the collector must send you a written notice that includes: (1) the name of the creditor and the amount of debt; (2) that the debt will be assumed to be valid unless disputed within 30 days; and (3) if disputed, the collector will verify it and send a copy of the verification or of a judgment against the consumer.

During a period when a debt is being verified, the collector may not attempt to obtain payment from you.

CAN YOU STOP A DEBT COLLECTOR | FROM CONTACTING YOU?

You can stop a debt collector from contacting you by writing a letter to the collector telling them to stop. Once the collector receives your letter, they may not contact you again except to say there will be no further contact or to notify you that the debt collector or the creditor intends to take some specific action. Please note, however, that sending such a letter to a collector does not make the debt go away if you actually owe it. You could still be sued by the debt collector or your original creditor.

MAY A DEBT COLLECTOR CONTACT ANYONE | ELSE ABOUT YOUR DEBT?

If you have an attorney, the debt collector must contact the attorney, rather than you. If you have an attorney, the debt collector may contact other people, but only to find out where you live, what your phone number is, and where you work. Collectors usually are prohibited from contacting such third parties more than once. In most cases, the collector may not tell anyone other than you and your attorney that you owe money.

WHAT TYPES OF DEBT COLLECTION PRACTICES ARE PROHIBITED?
 
Harassment
Debt collectors may not harass, oppress, or abuse you or any third parties they contact. For example, debt collectors may not:
* use threats of violence or harm;
* publish a list of consumers who refuse to pay their debts (except to a credit bureau);
* use obscene or profane language; or
* repeatedly use the telephone to annoy someone.

False Statements
Debt collectors may not use false or misleading statements when collecting a debt. For example, debt collectors may not:
* Falsely imply that they are attorneys or government representatives;
* Falsely imply that you have committed a crime;
* Falsely represent that they operate or work for a credit bureau;
* misrepresent the amount of your debt;
* indicate that papers being sent to you are legal forms when they are not; or

Debt Collectors May Not State That:
* You will be arrested if you do not pay your debt;
* They will seize, garnish, attach, or sell your property or wages, unless the collection agency  or creditor intends to do so, and it is legal to do so; or
* Actions, such as a lawsuit, will be taken against you, when such action legally may not be     taken, or when they do not intend to take such action.


Debt Collectors May Not:
* give false credit information about you to anyone, including a credit bureau;
* send you anything that looks like an official document from a court or government agency when it is not; or
* use a false name.

Unfair Practices
Debt collectors may not engage in unfair practices when they try to collect a debt.
For example, collectors may not:
* collect any amount greater than your debt, unless your state law permits such a charge;
* deposit a post-dated check prematurely;
* use deception to make you accept collect calls or pay for telegrams;
* take or threaten to take your property unless this can be done legally; or
* contact you by postcard.

WHAT CAN YOU DO IF YOU BELIEVE A DEBT
COLLECTOR VIOLATED THE LAW?

You have the right to sue a collector in a state or federal court within one year from the date the law was violated. If you win, you may recover money for the damages you suffered plus an additional amount of up to $1,000.00.  Court costs and attorney's fees can also be recovered.

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